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Radio Generation Kenya

M-pesa refunds

SHA sets clear process for reversing incorrect M-Pesa health contributions
Health and Wellness

SHA sets clear process for reversing incorrect M-Pesa health contributions

In the public notice, the authority outlined the necessary steps for individuals who have inadvertently made incorrect premium payments. To facilitate the refund, claimants must submit three documents: a copy of the M-Pesa statement reflecting the erroneous payment, a copy of a National ID, Alien ID, or passport, and a signed letter addressed to SHA’s CEO, requesting the refund.

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