Kenya Power on Tuesday said all new electricity connection requests will now be made only through its online platform, bringing an end to paper-based applications.
The shift is meant to shorten processing time, improve transparency, and make services easier for customers to access.
Managing Director Joseph Siror said the move to full digitisation will also help curb fraud and give Kenyans more direct control over their connection requests.
The move is part of Kenya Power’s drive to improve operational excellence, enhance customer experience, and ensure faster processing times.
Beneficiaries of the Last Mile Connectivity Project will also be engaged on-site by Kenya Power officials during project implementation.
Over the last three years, Kenya Power has received an average of 269,268 applications annually, totaling 807,804 applications during the period.
By digitising the application process, the company seeks to reduce turnaround times, increase transparency, and make electricity access more convenient for all Kenyans.
"Digitisation is central to Kenya Power's transformation agenda and by streamlining how customers apply for electricity, we are not only improving efficiency but also building a modern utility that is responsive, inclusive, and transparent," said Eng. Joseph Siror, Kenya Power Managing Director and CEO.
He added, "This shift is also a commitment to faster, smarter, and more transparent service for every Kenyan. We have had instances where rogue individuals present themselves as Kenya Power staff and unsuspecting customers lose money. Through this new system, we are confident that such cases will significantly reduce. We are putting the power of access directly into the hands of our customers and we are ready to walk this journey with them."
To support users, Kenya Power has deployed Business Development teams across the country to guide customers through the digital platform, ensuring a smooth experience, especially for those who may need extra assistance.
A multi-channel digital service approach has also been put in place, giving customers flexibility to submit applications at any time.
The digital transformation comes as Kenya Power crossed the 10 million customer mark in the year ending June 30, 2025, with 401,848 new connections added, contributing approximately 203 GWh in additional electricity sales.
By embracing digital applications, Kenya Power aims to streamline services, enhance efficiency, and strengthen security, while reducing the risk of fraud and delays associated with manual processes.
Customers now have the convenience of applying online anytime, anywhere, putting the power of access directly into their hands.
This initiative highlights Kenya Power’s commitment to modernising utility services in the country, reinforcing its role as a responsive, inclusive, and transparent service provider, ready to meet growing electricity demand while protecting customers from fraud and inefficiencies.
