Huduma Kenya has warned citizens about a fraudulent appointment letter circulating on digital platforms, stressing that it is not genuine.
The agency urged the public to always confirm communications through official channels, including its website and the 1919 contact centre, and to report suspicious documents without delay.
In a statement released on Tuesday, Huduma Kenya said it had become aware of a fake letter being shared online and cautioned the public against acting on it.
“Huduma Kenya wishes to alert wananchi that a fraudulent appointment letter, which has been circulating online, is not authentic and should be disregarded,” the statement read.
The agency emphasised that all legitimate communications are issued only through verified platforms.
“All official Huduma Kenya communications are issued only through our verified channels, including our official website, Huduma Contact and Tele-Counselling Centre 1919, and verified social media accounts,” the statement added.
While Huduma Kenya did not disclose the content of the fake letter or the extent of its circulation, it urged citizens to exercise caution when receiving documents claiming to come from the agency.
“We urge citizens to remain vigilant and to confirm any information directly with Huduma Kenya before taking action,” it said.
The public was also reminded to report any suspicious documents immediately.
“Any suspicious documents should be reported immediately,” the agency said.
Huduma Kenya operates as a centralised platform for government services, offering citizens access to a range of services including identification documents, business registration, and other state services. Its centres are located across the country, providing convenient access to multiple government services under one roof.
Fraudulent letters and recruitment scams have become a recurring issue in Kenya, often targeting job seekers or people accessing government services. Such schemes usually involve fake job offers or requests for payments in exchange for supposed appointments.
Although the agency did not clarify whether the circulating letter was linked to recruitment or service appointments, it reiterated that the public should rely solely on verified channels for information.
Citizens can use the Huduma Contact and Tele-Counselling Centre 1919, the official website, and verified social media accounts to confirm the authenticity of any announcements.
The warning highlights rising concerns about online misinformation and document forgery, particularly as government agencies increasingly use digital platforms to communicate.
By advising people to confirm information directly with the agency before taking any action, Huduma Kenya aims to prevent financial loss or exploitation arising from fake letters.
“Huduma Kenya remains committed to transparency and serving Kenyans faithfully,” the statement concluded.
Members of the public are therefore urged to ignore the circulating letter and treat any similar documents with caution unless confirmed through official channels.
