The Pharmaceutical Society of Kenya (PSK) has confirmed that the individual featured in a viral video dispensing topical acyclovir for ocular use is not a licensed pharmacist and is not a member of PSK.
The society emphasized that the public and media's mischaracterization of every person working in a pharmacy as a pharmacist is inaccurate and unfair, particularly when incidents involve unverified staff.
In a statement issued on February 27, 2026, PSK President Dr. Wairimu Mbogo underlined that “patient safety remains paramount. Any dispensing error involving incorrect formulation or route of administration is a serious clinical concern that warrants regulatory review.”
The society noted that while both pharmacists and pharmaceutical technologists may legally practice in licensed pharmacy outlets, this incident highlights the need for strengthened prescription verification systems, clearer accountability structures, and reinforced scope and patient safety safeguards.
PSK stressed that medicines intended for ophthalmic use are distinct from dermatological formulations, and proper prescription review, along with verification of the correct route of administration, is essential for safe dispensing practice.
“It is important to correct public and media mischaracterisation that refers to every person working in a pharmacy setting as a ‘Pharmacist.’ Such misrepresentation is inaccurate and unfairly associates the Pharmacist with incidents without verification,” the statement read.
The society has called upon the Pharmacy and Poisons Board (PPB) to thoroughly investigate the matter, verify compliance of the pharmacy with licensing requirements, and enforce patient safety standards across all outlets.
PSK emphasized that this situation should be approached primarily as a patient safety issue, rather than as a professional failure of pharmacists.
“This matter presents an opportunity to strengthen systems, improve oversight, and enhance public trust in pharmaceutical care,” said Dr. Mbogo.
She reassured the public that incidents like this do not reflect standard pharmaceutical practice in Kenya, and affirmed that appropriate regulatory mechanisms are in place to address any confirmed breaches.
PSK concluded by reiterating its commitment to advancing professional standards and safeguarding every Kenyan who seeks care within a pharmacy, reinforcing the society’s role in protecting public health and maintaining trust in the pharmaceutical profession.
