Concerns have emerged among passport applicants after lower-cost passport booklet options became unavailable on the eCitizen platform, prompting the Ministry of Interior and National Administration to issue a response assuring the public that services remain uninterrupted.
The ministry said it has received complaints from applicants who are unable to select the A and B Series booklets when applying online. It noted that despite the challenge, all passport applications will continue to be handled within the required timelines as corrective steps are taken.
“The Ministry is apprised of concerns raised by passport applicants on the unavailability of A and B Series booklets in the eCitizen application portal. The Ministry has put in place measures to ensure that all passport applications are processed on time without causing any inconvenience to the applicants,” the statement read.
The situation has caused dissatisfaction among applicants, especially those applying for passports for the first time and individuals seeking travel documents for job opportunities. Many say they are now forced to apply for the 66-page C Series passport, which is the only option currently available.
The C Series booklet is priced at Sh12,500, a cost that applicants say is higher than what many had planned for. The absence of the cheaper alternatives has raised concerns over affordability for Kenyans applying for travel documents for work, education, or urgent travel.
Even though the eCitizen portal continues to show the 34-page and 50-page booklet options, applicants report that selecting either option automatically leads to the 66-page passport, effectively removing the smaller booklets from use.
Previously, the application system allowed applicants to choose between several options, including the 34-page ordinary A Series priced at Sh7,500 and the 50-page ordinary B Series at Sh9,500. Other available choices included the 66-page ordinary C Series at Sh12,500, a 50-page diplomatic passport costing Sh15,000, and replacement booklets for lost or damaged passports priced at Sh20,000.
The unexplained change has triggered questions from the public, with applicants taking to social media and other forums to ask why the affordable options were withdrawn without any communication.
Some applicants have said the limited choices create added financial pressure and reduce access to passports for those with urgent needs.
The government, however, said it remains focused on its duty to support travel needs and is working to address the supply challenges affecting the different passport booklet series.
“We reaffirm our commitment to facilitate travel in line with our mandate as we make efforts to ensure that all series are available. We appreciate your patience as we work on resolving the issue,” the ministry said.
