Several Nairobi neighbourhoods are experiencing temporary water shortages following a major pipeline burst, leaving residents and businesses scrambling for alternative water sources.
The affected areas include Kileleshwa, Kilimani, State House, Ngumo, KEMRI, Highrise, Nairobi West, Upperhill, and Madaraka.
According to the Nairobi Water Company, the Kabete-Kilimani transmission pipeline ruptured early Friday morning at 1 am, prompting an immediate response from technical teams.
“Our crews are working around the clock to replace the damaged section, conduct pressure tests, and safely restore water supply,” said the acting managing director.
The company expects full restoration by 6 pm on Sunday, March 22, 2026, emphasising that safety and system integrity remain top priorities during the repair process.
Residents are urged to conserve stored water and use it efficiently in the interim.
To alleviate the immediate impact, Nairobi Water has deployed bowser (water tanker) services for emergency and priority needs. Customers can request a bowser by dialing *260# and selecting Option 5.
A toll-free hotline, 0800 724 366, is also available for updates or reporting concerns between 7:30 a.m. and 9:30 p.m.
The Nairobi Water Company reaffirmed its commitment to restoring services efficiently and safely.
“We understand the inconvenience this causes our customers,” said the acting managing director. “Our teams are dedicated to ensuring reliable water supply while maintaining the integrity of the pipeline network.”
Residents are encouraged to use water sparingly and consider bowser services for essential needs until normal supply resumes.
The company has promised continuous updates on the progress of repairs.
The city has been facing persistent water shortages following the recent floods, as a result of heavy rainfall.
Nairobi currently faces persistent water shortages due to high demand of more than 900 million litres per day against a limited supply of 525 million litres, compounded by damaged infrastructure and leaks.
The city’s water sources include Thika, Sasumua and Ruiru dams, and the Ng’ethu treatment plants.