The Social Health Authority has announced that it will take over medical cover for officers of the National Police Service and Kenya Prisons Service effective 12:00 a.m. on April 1, 2026, under the Public Officers Medical Scheme Fund.
The authority assured that the transition would be seamless, with the current cover remaining valid until 11:59 p.m. on March 31 and no interruption in care for officers or their dependents, including those already hospitalised.
In a statement issued on March 30, 2026, SHA emphasised its commitment to ensuring a smooth handover. “SHA is working with relevant institutions and healthcare providers to ensure a smooth and seamless transition, with no interruption in access to care,” the statement read.
Officers were urged to update all declared dependants under their cover to facilitate uninterrupted services, with instructions to add dependants via dialling *147# or visiting www.sha.go.ke or www.afyayangu.go.ke.
For officers or dependants already admitted in hospitals, treatment will continue without interruption from 12:00 a.m. on April 1, 2026.
In cases where patients are receiving care at non-contracted facilities, SHA said it would arrange transfers to contracted facilities to ensure continuity of services.
To support communication and coordination during the transition, SHA has designated liaison officers in all County Offices and set up a dedicated hotline at 0800 720 601 for enquiries.
“The list of liaison officers will be shared with the designated contact persons in the respective NPS and KPS offices,” the statement added.
Officers may also reach the SHA Contact Centre via email at usalamacover@sha.go.ke or through the Afyayangu App for information on benefits, access procedures, and contracted hospitals.
SHA CEO Dr Mwangangi reassured officers that the transition process had been designed to be smooth, efficient, and fully supportive of both personnel and their families.
“We are committed to ensuring that all officers and their eligible dependents continue receiving timely medical services without any disruption,” she said.
This move marks a major step in consolidating medical cover under the Public Officers Medical Scheme Fund, enhancing accessibility, and improving healthcare management for Kenya’s security personnel.
According to Health Cabinet Secretary Aden Duale, the Social Health Authority has managed Sh27.5 billion in medical claims over a 19-month period across SHIF, POMSF, Teachers, and ECCIF schemes, of which Sh18.18 billion—78% of all claims—has already been processed and paid.
The remainder includes Sh1.43 billion rejected for fraud, Sh2.36 billion returned to facilities for correction, and Sh5.58 billion under clinical review within the contractual 90-day window.
Additionally, Sh1.15 billion has been disbursed to 448 faith-based primary healthcare facilities, with all claims cleared through January