Kenya Airways has begun normalising flight operations out of Jomo Kenyatta International Airport (JKIA) following the resumption of full airport services, after disruptions caused by an industrial action by the Kenya Aviation Workers Union (KAWU).
The airline anticipates that normal, on-time schedules will be fully restored within the next 24 hours and urged passengers to check their flight status before travelling.
In a statement issued on 17 February 2026, Kenya Airways said it is “pleased to inform our customers that we are in the process of normalising our scheduled and on-time operations.”
The airline added that its teams are working to “minimise the impact on our customers,” while reaffirming that “the safety, security, and comfort of our customers remain our highest priority.”
Passengers were advised to monitor official Kenya Airways communication channels, explore rebooking options via the mobile app or website if needed, and contact the Customer Excellence team for assistance.
The disruption followed industrial action by KAWU, which affected air traffic control staff and led to temporary delays at JKIA and other key aerodromes.
The strike, called on 9 February 2026, stemmed from long-standing labour disputes with the Kenya Civil Aviation Authority (KCAA), including the failure to negotiate a Collective Bargaining Agreement since 2015, allegations of unpaid union dues, and the continued engagement of staff on temporary contracts for permanent roles.
The industrial action was formally resolved after a successful mediation led by Cabinet Secretary for the Ministry of Transport Davis Chirchir, with participation from the Ministry of Labour, KAA, KCAA, and KAWU.
In a press statement, the Ministry noted that “all parties formally agreed to an immediate return to work,” and emphasised that aviation contributes significantly to the country’s economy.
Chirchir highlighted the importance of stability in the sector, stating, “Aviation contributes immensely to the economy of the country and we are committed to ensuring that the sector remains stable.”
KAWU Secretary General Moss Ndiema expressed satisfaction with the resolution, commending the government and relevant agencies for their “constructive engagement” and confirming that the strike had been called off.
He said the agreement includes a round-table process with the Ministry of Labour to address outstanding worker concerns, ensuring “fair resolution and sector stability.”
Kenya Airways and airport authorities stressed that operations are progressively returning to normal. Passengers are advised to check their flight status and stay updated via SMS, email, or official social media platforms, while the airline continues to prioritise customer safety and comfort during the transition.
